Tester's commitments v 2.0
I’ve already talked about James Bach’s tester’s commitments, but I have problems making that promise to my colleagues, as I don’t share some parts of them so I want to create my own version. I want to include Quality Assistance values, as well as some experiences; and keep them as short, simple and relevant as possible. These are my commitments:
I provide a service. You are an important client of that service. I am not satisfied unless you are satisfied. I am not the gatekeeper of quality. I don’t “own” quality. Shipping a good product is a goal shared by all of us. I will assist you in the design of the product to ensure its testability. I will support you in any task to deliver a better quality product. I will provide guidance in your testing efforts, sharing my knowledge with you and helping with any tool or technique needed. I will learn the product quickly, and make use of that knowledge to test more cleverly. I will help you identifying important things to test first and try to find important problems first. I will strive to test in the interests of everyone whose opinions matter, including you, so that you can make better decisions about the product. I will write clear, concise, thoughtful, and respectful problem reports. (I may make suggestions about design, but I will never presume to be the designer.) I invite your special requests, such as if you need me to spot check something for you, help you document something, or run a special kind of test. I will not carelessly waste your time. Or if I do, I will learn from that mistake.
I know that the list will evolve with time and experience, but these are the commitments I make today for you.